Help Center

Choose your dates on the listing and send the request. You receive a 6-digit code by email, which confirms the request really comes from you. The owner or the STAY team then confirms the booking.

No. No payment is requested when you send it. Once the booking is confirmed, the STAY team tells you how to pay for the stay and the deposit.

By mobile money (M-Pesa, Orange Money, Airtel Money), bank transfer or cash against a receipt. You receive an invoice, then a paid invoice once payment is received.

In your STAY space, whose link is sent to you by email or WhatsApp. It holds your deposit agreement, your invoices, the check-in inventory and the services added to your stay.

The price of one night at the booked place. It is paid with the stay.

After the check-out inventory, within 72 business hours, minus minibar drinks consumed and any damage. Refunds are made only by mobile money or bank transfer, even if you paid in cash, to keep a record.

To record the condition of the place and the minibar contents when you arrive. You receive it in your space and have 2 hours to approve it or report an issue.

Yes, in writing within 48 hours of the check-out inventory. The team answers based on the photos and both inventories.

Check-in from 2 pm, check-out before 11 am. For other times, ask us before you arrive.

Sign the deposit and inventory agreement online. Keys are not handed over without a signature.

Yes: cleaning every other day, fresh linen and a full clean at the end of your stay. The cleaning fee is shown on each listing.

Available for two-bedroom places, at $30 per day. Ingredients are charged at cost.

Each listing shows the power source (generator, solar, grid) and the water supply (tank, borehole). Our team records this when visiting the place.

Write to us using our contact form. We alert the owner and find a solution with you.

Yes, free of charge: write to us and the request is cancelled. A request whose code was never entered expires on its own.

The cancellation terms are sent with the confirmation. Contact us as soon as possible: the earlier you tell us, the easier it is to find a solution.

You are notified by email or WhatsApp with the reason, and the STAY team contacts you to find a solution.

You can book a transfer in the Services section: a driver waits for you at arrivals. Travel time to the center depends heavily on traffic.

Book a driver for the day in Services, or ask our team for advice based on your plans.

Security guards, where available, are listed in the amenities. Check before booking and ask us any questions.

The STAY team, using our contact form ou par e-mail à living@liroyen.com.